Order Cancellation

- Orders can only be canceled if they have not been shipped.
- To cancel an order, please contact our customer support team at info@nutra-zen.com.
- Once the cancellation request is acknowledged, the order will be canceled, and the refund will be processed within 7 business days to the original payment method.
- Note: Orders that have already been shipped cannot be canceled.

Refund Policy

We do not accept returns or process refunds unless the following conditions are met:

Eligibility for Returns and Refunds

- Returns will only be accepted for:
  - Products that have been damaged during transit.
  - Products with physical defects.
  - Incorrect products shipped to you.
- To raise a request, send an email with photos of the damaged/incorrect product to info@nutra-zen.com within 48 hours of receiving the product.

Conditions for Returns

- Returns will not be accepted under the following circumstances:
  - The product has been used.
  - The product’s seal has been broken.
  - The serial number or batch details have been tampered with.
- Upon receiving the returned product, we will inspect it to validate the claim.
- If eligible, a refund or replacement will be issued. If ineligible, the product will be sent back to you.

Refund Process

- For online payments, refunds will be processed back to the original payment method (credit/debit card, UPI, wallet, etc.) within 7 working days of receiving the eligible return request.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer within 14 working days of receiving the eligible return request.

Shipping and Returns

- Our team strives to ensure prompt delivery of your orders. However, unforeseen delays may occur due to circumstances beyond our control.
- If any delay arises, our customer service team will keep you updated regarding the status of your order.

Transit Insurance

- We provide transit insurance that is valid until the order has been successfully delivered and accepted by you.

If you have any further queries, please reach out to our customer support team:
- Email: info@nutra-zen.com
- Phone: 011-408-48448